| Latest News
Developments
Activity has continued apace over the summer to keep things moving
forward at Assura Hampshire Health. We are hopefully close to winning
our first contract to provide a service. This will be for flexible
sigmoidoscopies. This service is currently run by GPSIs Steve Colley and
David Knight., from Tadley Surgery or The Chase in Bordon. Local GPs are
familiar with the quality of service
that they provide and will be reassured to know that under the auspices
of Assura Hampshire Health the same clinicians will continue to provide
that service. The location may be different, and because we have the
opportunity to take a fresh look at how things are done, we can use the
the expertise and resources available to design a first-rate service for
patients. Current activity in this service is around
700 cases a year.
Premises
As everyone will know, Church Grange and Bramblys
Grange surgeries are finally escaping from their decrepit old premises
to sparkling new accommodation at Crown Heights. We wish them all the
best for their moves. One very important decision for the CMC at Assura
Hampshire Health concerns where our services will be provided from. A
sizeable clinical space is available at
Crown Heights which could be fitted out to our specification and which
would provide an identifying focal point for the organisation. The CMC
are looking very closely (and with professional advice) at the logistics
of taking the lease on this space. An alternative would be to rent space
as required. At least initially,
Health Service contracts would not fully occupy it so to rent may seem
attractive, but taking a lease would give us much more influence. The
possibility of doing this and perhaps subletting unused space is being
very carefully considered. Also the possibility of finding other
accommodation within the town is being investigated. If any LLP members
have views on this, do let us know.
Other work in progress
Assura Medical are continuing to help with important aspects of
commencing service provision such as policies and procedures which must
be formally stated and documented in order to ensure HCC compliance for
any new service. Also extensive modelling is being done for proposed
services to assess their viability. Assura are also providing some
training
for CMC members to help enhance the committee’s effectiveness.
The Assura Hampshire Health website is having the finishing touches
applied- this will be accessible by all LLP members and will provide up
to date information about our services.
A lot of discussion and negotiation is going on between the Foundation
Trust, the Practice Based Commissioners and ourselves over how to move
services forward. We are enthusiastic that in these changing and
challenging times for the Health Service, Assura Hampshire Health will
provide a mechanism that enables local clinicians to have a say in how
at least some aspects of Health Service care are delivered to their
patients.
Your feedback is important- do email a CMC member with any thoughts or
queries about |
| |
More information coming.....
How to Become a CMC member
Make a referral to Assura Hampshire Health
Make a complaint
How to Join Assura Hampshire Health
Become a CMC member
Applications to become a CMC member will be sent to all members of Assura
Hampshire Health on retirement of preceeding CMC members as set out below.
An electoral process will then take place.
The LLP agreement states, in regard to the CMC:
1.1 At every annual general meeting of Assura Basingstoke LLP one quarter of the
PM Nominated CMC Members who are subject to retirement by rotation or, if their
number is not 4 or a multiple of 4, the number nearest to one quarter shall
retire from office, provided that such retiring PM Nominated CMC Member shall be
replaced forthwith if possible.
1.2 The PM Nominated CMC Members to retire by rotation shall be those who have
been longest in office since their last appointment or reappointment. Where
persons became or were last reappointed PM Nominated CMC Members on the same
day, those to retire shall (unless they otherwise agree among themselves) be
determined by lot.
1.3 There shall be no bar to re-election to the Clinical Management Committee.
1.4 If the Practice Members at the meeting at which the PM Nominated Practice
Member retires by rotation do not fill the vacancy, the retiring PM Nominated
Practice Member shall be deemed to have been reappointed unless at the meeting
it is resolved not to fill the vacancy or unless a resolution for the
reappointment of the PM Nominated Practice Member is put to the meeting and
lost. If no replacement is willing to stand, the number of votes to which the
remaining PM Nominated CMC Members are entitled shall at no time fall below 4 in
number.
1.5 The Clinical Management Committee may appoint a PM Nominated CMC Member to
fill a casual vacancy or to replace a temporarily absent PM Nominated CMC
Member. Such new PM Nominated CMC Member shall hold office until the next
general meeting of Assura Basingstoke LLP pursuant to clause Error! Reference
source not found., or, if earlier, until such time as the absent CMC Member
returns. If at a meeting of the Members such substitute is voted out by the
Members, the absent PM Nominated CMC Member shall not be entitled to return.
How to Join Assura Hampshire Health
Application from Practices are welcome. You will need to formally apply by
letter to the Business Manager at the address listed on the Home Page.
Application success will be based on a number of factors such as:
- list size,
-IT infrastructure,
- locality,
-willingness to sign the LLP agreement
-willingness to abide by the working practices of Hampshire Health.
-Willingness to work alongside Assura as a partner in the LLP.
The decision is made by the sitting CMC and can not be appealed.
How to Complain
If you have a complaint about any aspect of the service you have received you
can address that complaint as follows:
1. By raising it at the time of your visit with the Assura Hampshire Health
Business Development Manager or Lead Clinician
2. By telephoning the Assura Hampshire Health Business Development Manager on
0781 3294688
3. By writing to the Assura Hampshire Health Business Development Manager at
Lisa Briggs, C/O Gillies Health Centre, Brighton Hill, Basingstoke, RG22 4EH
Assura Hampshire Health values your comments on its service. It recognises that
the monitoring and handling of complaints are key performance indicators for the
quality of its service and represent an opportunity for continuous improvement
in service standards.
Assura Hampshire Health undertakes in handling your complaint to be:
• Accessible
• Impartial
• Responsive
• Respectful of your confidentiality
Assura Hampshire Health will attempt to resolve your complaint at the time when
you raise it. It will acknowledge written complaints ordinarily within 24 hours
of receipt. A full response will be made within 20 working days of complaint,
failing which you will be advised of progress and reasons for delay.
Your complaint will be managed by a dedicated Complaints Handler. If your
response is from a member of staff other than the Registered Manager, you are
entitled to request the matter be brought before the Registered Manager. You can
also make that request at the time of your complaint.
If you have any further queries please contact the Assura Hampshire Health
Business Development Manager on 07813294688
|
